National Institute of Integrative Medicine

Wow!I intuitively booked in with Dr Michelle Woolhouse, and did she deliver. Dr Michelle, from the start of my appointment asked the opening questions for me to dive straight into my underlying symptoms and history. I felt completely Understood and Held, and left with 💯 support from a diagnosis , script and journey over the next month, when I see her again.Dr Michelle’s knowledge and wisdom for Women Health, shone through and I am excited to have had followed my gut on this one, as she is a Great support to n have on your side, particularly when transitioning through Peri Menopausal symptoms, which can be a daunting time in a Women’s Life.

Huge thanks to the team. Each person I dealt with during my sessions were caring thoughtful and bought into understanding me and my life with the intent of helping me. I hope to sponsor the organization and return some support to them after such a thorough and professional health check.They certainly are great allies to have on a personal and perhaps a corporate level. Thanks again to all of you.

The clinic provides different types of essential services. Staff are friendly, waiting room is clean and well lit. Most importantly, my doctor was very helpful, had time to listen, gave me appropriate advice and treatment. Truly integrative medicine, very thorough and professional.

I have been to many doctors over the past couple years presenting with heart problems that no one would take seriously, however after one session with Dr. Caitlin O'Mahony she was able to test and concluded that there was something abnormal about my heart, and that it was most likely that I had POTS. She is the first doctor that has actually listened to my concerns, and been able to assist me in a way that is comfortable, not resorting to a medicine fix straight away, but looking at the underlying issues that may be causing my issues. I would highly recommend Dr. Caitlin! She is so lovely, caring, and truly listens :)

I have been a patient of Dr. Parsons since 2017. She has been amazing to me. She listens & is very understanding of my condition. I am very grateful for her care & advice.

I am very pleased with NIIM services. It’s a while I am seeing Dr. David Bird for my condition. He is very knowledgeable. The appointments are usually on time and they were very nice to me when I had a bad day and missed my early morning appointment. They kindly waived the cancellation fee and arranged a phone consultation on the same day. I really appreciate their understanding.

Staff were very friendly, welcoming and kind. They were also very thorough with information and compassionate in their approach. Very quick in communications. Very professional. And non-invasive, intriguing treatments provided. I had a pleasant and calming experience.

Receptionist staff are friendly and welcoming. Dr Tamara Nation is approachable and listens to my health concerns. She asks for my input into my health care and takes into consideration any suggestions I have. She is a caring and personable doctor.

My experience at the NIIM clinic has at times been quite extensive. I have been attending the clinic for a number of years now and I have always found the staff to be very supportive and caring and mostly my treatment needs have been met.I highly recommend anyone in need of support in an integrative medical manner to contact the clinic for further advice 🙂

Outstanding knowledge, care, and practitioners. Dr Sandra listened, empowered me totally, gave me clear direct way to assess, treat, and fix severe ongoing fatigue. I felt a whole lot better in a couple of months where nothing else had helped, and no one had an answer. She pinned it in 2 minutes, confirmed with diagnostic tests, and armed me with her extensive knowledge to treat, with a very clear plan. I was ready, and it was Life saving for me.

I met with Dr Chuni for the first time yesterday & was delighted with her professionalism, her caring nature, her engagement & medical care.She did not give me a list of supplements or products to buy but rather asked me to research various suggested natural therapies & supplements to discuss at our next appointment enabling me to make an informed decision moving forward.I found this very refreshing & feel I am part of an ongoing treatment plan. Highly recommend.

I cannot speak highly enough of the NIIM Clinic and Dr Bird, whom I have been a client of for the past twelve or more years. I really don’t know where I would be without his help, his attention to detail and unwavering support and education. My health will never be perfect but I have made many gains and have a true understanding of my condition and why things have happened. The extensive testing, far beyond the constraints of Medicare, has been invaluable. Yes, it’s expensive and perseverance is necessary, but what price does one put on one's health? Eternally grateful that this clinic and the wonderful integrative practitioners exist, wish I had known about them sooner!Sincerely, Ana.

I’ve been dealing with chronic illness for almost 4 years, trying different methods with small improvements but nothing substantial, which adds to the debilitation.New light has been effortlessly added to my situation by a fantastic doctor at this clinic.New hope has been instilled for my condition as it is extremely difficult to gain insight.Thank you so much NIIM, just for existing.You’ve added spring to my step with just a little hope I didn’t know was out there 💗

Very professional and helpful admin when I have had a number of requests/ questions, never felt like I was wasting their time. Dr Upfall has been fantastic. Very thorough, and very quickly came up with a life changing solution for my 4 yr battle having seen many drs and specialists to no avail. Highly recommend NIMM and Dr Upfall.

A wonderful and caring organisation. The National Institute of Integrative Medicine is all about patient care and compassion. They don't push pills but seek to find root causes of conditions and they take an all of body and mid approach. Its about prevention and tailored treatments including the most comprehensive array complementary therapies designed to achieve optimal health outcomes. Thank you NIIM for putting people first and looking after me and my family so well.

My daughter saw Dr Morgan and he was very thorough. She is reluctant to speak to doctors normally but has no problems opening up to him. Highly recommend him.

So good I love seeing Dr Chris he's so lovely to talk to he treats me so kindly and he really cares and respects you. He has alot of great information to share, can't wait to see him again.

Thank you Dr Iggy Soosay, you have found my diagnosis that no other doctor was able to figure out. I am so grateful. The prices seem expensive but you are paying for the expertise and skills of the doctors who work here and they are worth every cent. I am glad I made the decision to go to this clinic.

Dr Iggy Soosay is knowledgable, comprehensive, kind and caring in his approach. I am grateful to be able to access his services.

I’m torn on leaving this review. Firstly because I had a wonderful experience with Dr Sandra (4 stars), but your stance on not accepting cash has now lost me as a patient. Cash is legal tender. You are a clinic that is integrative and gives choice on treatments, yet ironically and hypocritically, you take the choice of payment away from people. Again, very disappointed and for this reason alone, I won’t return. Please state your reasons publicly for this decision.

Thank goodness this clinic exists! My appointments cost the same as my regular go who has half the knowledge! With Dr. Sandra, I had an hour in which she listened, advised and made suggestions based on what I wanted and needed, not on her own preconceived ideas. I'll never waste my time, money (or sanity) on a regular gp again. I finally have a diagnosis and an action plan.

Great clinic, went there with for health concerns that my gp was not at all helpful with. Professor Sali was amazing and incredibly caring. Highly recommend there IV treatments.

Seen Sandra parsons twice. A lot of money spent on appointments and tests. To have no answers. Told to buy way too many products as they “may help or could help”. Told to go home and read and read and read research and websites.Didn’t pay this amount of money to have homework. Felt like my symptoms were hardly listened too and I could hardly get a word in about myself just talking about research she has heard. Also told I was a helicopter mum as I mentioned having a hard week getting my daughter settled into kinder, and that has a negative impact on kids. Big assumption as she’s only met me twice. Left feeling scammed of so much money and no help no diagnosis no plan except buy more products and go see a gyno and see what their opinion is.Would never return. Very disheartened.

This is a review on the NIIM Clinic and Pricing (unsure if DR set or Clinic set).The prices at this clinic have risen significantly and the level of care has disappeared.This clinic is a shadow of its former self, no longer patient over profit, profit over patient.

Dr Justin Welsh treated my mum recently, he was so attentive and caring. Mums already experiencing benefits from his treatment and advice. Many thanks Dr Justin 🙏🏻

Terrible service. Booked an appointment for which they took a deposit. I canceled weeks ago and called them thrice for a refund . Practice manager us never around. Still waiting for my refund. Each time I have been on hold at least 5 to 10 minutes. Will never be back.

Professor Sali is an amazing physician. His integrity, the ability to treat my needs and to have me feeling better in no time is second to none. Thanks to all at the NIIMS clinic and the IV clinic, honestly feel younger and more energised with each infusion.

Just called to try and book an appointment and had the worst experience with the receptionist Paige. I've worked as a receptionist for years and so I know what the job is like. This was truly a terrible experience. She was completely unhelpful, rude and dismissive. I will be going to another clinic because of this. She's lost both mine and my mums business as she made no effort at all to book us an appointment. Worst customer service.

I usually don't review anything but in this case I had to say something. I saw Dr. Justin Welsh for cancer in early 2022. NIIM promotes itself as "Integrative Medicine" and Dr Welsh's "Special Interest" back then was listed on his NIIM page as "Integrative Cancer Care". He has changed that now and removed cancer care because he is not interested in treating cancer. He never was interested in treating cancer, other than pushing the mainstream narrative on patients so why he calls himself "Integrative" is because he wants to make an extra buck off sick people who come to him with high hopes and get nothing but a bill for hundreds of dollars for the measly 10 minutes he spends with you putting you down. Shame!Even though I have no cancer (it was operated out) Dr Welsh did not even want to listen to me, let alone talk to me like a human with ethics and morals, unless I went and did Chemo and Radiation! I wanted to find out what else he could offer to ensure the cancer stays away, instead of the mainstream, because a good friend died from Chemo (not the cancer). And he point blank refused to talk to me. Belittled me. Wouldn't listen to me and my reasons. Went so far as to make fun of me. So you tell me how this is integrative? I will never visit NIIM again or recommend them to anyone if this Guy who calls himself a doctor, is anything to go by. He saw me for about 10 minutes and had the audacity to charge me an exorbitant amount of money. I mean if you can't treat someone, let them walk away without charging them. I didn't go to him to be told off and belittled, and then pay hard earned money for it. What an absolute ripoff!!! Waste of time, waste of money and most importantly walked out frustrated and lacked peace for days to come because of this experience that I will not forget in a hurry.

It was my first time need to visit a GP in NIIM 1.Customer service officers very kind well communicate,2. the pathology nurse was lovely and very gentle and hygiene.3.Doctor Jonathan Upfal is brilliant organic Doctor full on professional. Also, not only a simple Gp, but also, Jonathan cares for his patient following until making sure the patient is feeling good.Thank you very much for services to all.I look forward to be sick to came back again 🤣

The NIIM clinic has developed the most appalling customer service. It takes you 5-10minutes to get through because they are understaffed.The reception staff you then deal with are rude and inexperienced. They have no regard for patients. Please remedy this problem as l no longer wish to deal with your clinic.

I will never see Chris Corcos again. If you disagree with his approach then he creates an uncomfortable energy & belittles you. (I saw him quite a few times as I thought it might settle.) Also seems a lot of the time disconnected to listening. Due to a job that often changes location I have seen a numerous amount of psych's and he is on the bottom of my list.The people on reception are very nice and friendly and always made me feel comfortable!

Dr Sandra Parsons sent me on a myriad of unneccessary tests and promoted their expensive products as if they the best. Not so! $700 for 2 visits. Found another local clinic-and were surprised about the uneccessary tests and poor diagnosis. Dont waste your money at the NIIM clinic! Got a better diagnosis and far cheaper.

What an amazing place we are so lucky in Melbourne to have this amazing charity; where doctors actually care for their patients instead of just writing medical scripts. Thank you for an amazing experience.

I am genuinely surprised. Whilst I am a fan of looking beyond just traditional medicine, I was initially skeptical. From a business point of view, this place is exceptionally well put together, great facade, great systems, great customer service - even the pricing is pretty fair!From a practitioner perspective, I saw Dr Jonathan Upfal. I simply cannot speak highly enough of this guy! This guy literally wrote the book on drugs (I mean literally, look it up!) so knows exactly what works where, with astounding precision.But, he doesn't just throw drugs at it and walk away. After the initial diagnosis, his exact words were "Ok, lets talk about Why". What came next was a flood of information I could only have wished for that will probably irrevocably change my life forever!If ever you thought that 'holistic medicine' isn't for you, think again. This is not some 'woo' 'Chef Pete Evans' stuff. This is quite real, using all the tools that are available to us as humans to get the best health outcome possible. I strongly recommend you see Jonathan! (Or presumably whoever else they have there that you like the look of).This is not your standard medical practice.

I was at the brink of having surgery to relieve pain from Sciatica, when i came across spinal decompression at NIIM. They reassured me of the process and its outcome and I've been pain free for over a year. I couldn't speak more highly of the team there and their ability to maintain a healthy mindset whilst living through chronic pain. Couldn't thank you all enough!