I’ve been seeing Molly at RHM for almost 2 years now. Over the course of time, she has been able to narrow down my ailments through different types of testing. Yes, 2 years is a long time, but I’ve been really ill with numerous symptoms. And I’m so glad that I placed my health in the hands of functional medicine professionals. I have been very happy with my care and I’m thankful that these professionals recommend clean supplements that actually work, rather than a bunch of prescriptions that just cause me more harm.
Real health medical was willing to explore the possibility of issues that others doctors refuse to observe. They understand that the body is a system & it has the power to heal!
First of all, I want to make clear, this review is about the Roswell location, NOT the Stockbridge location. Merrilea at Stockbridge is absolutely wonderful.I received an email from Real Health, advertising 3 types of cardio related scans being offered for today only. The more you signed up for, the better the deal was. I only wanted for my son, the ABI scan, but threw one of the others in, just to get the "deal". I called to schedule the tests, and was told they needed my credit card up front, because if I canceled or was a no show, it would cost me $100, a portion of the entire cost. I told them to go ahead and charge the full amount, that we would be there. I live VERY far away, and it was storming out. My son and I left early, to ensure we would not be late for the appointment. We arrived 30 minutes early. We went in, and no one was behind the glass to greet us. I signed him in and noticed he was trying 3-4 different chairs. I asked him what he was doing, and he said the chairs were awful, that when you sit down, the springs were worn out and you sunk to the hard board of the chair. He is 155 pounds, not heavy. I sat down, and yes, he was right, but who cares. Shortly after, employees started appearing behind the glass. No one greeted us or even acknowledged us. That's ok, we were early. They sat around and socialized. There were NO other customers in the building. We sat there for 30 minutes, and then past our appointment time, while the employees continued to chat amongst themselves with no acknowledgement. 40 minutes after arrival (only 10 minutes late from the appointment time), one of the ladies called us to come back. The escort immediately let me know she had not charged my card yet. I thought it was a strange thing to point out, but I went along with it. We got back to the room, and we were informed the technician flew in this morning, and didn't bring his equipment for the ABI test that we signed up for. I asked why they couldn't have called us before we left, to save us the trouble of getting there. Both he and the escort started immediately blaming the lady that made my appointment, and of course said, "she's not here today". She, of course, was the perfect one to blame! He said, "don't worry, we can do the other test (for cost)" and I told him that wasn't the test I wanted, that I had just thrown that one in. They said....sorry. That was it....sorry. I wasted an entire morning, gas, time driving LONG distance to their office and back for a sorry. Super unimpressed with the professionalism of this office. They were QUICK to take my money and then NOT deliver, and blame someone else that wasn't there to defend themselves. Their attitude was, so what if I wasted my time and gas and didn't get the needed test. It totally didn't affect them, so they truly didn't care. The place actually seemed very run down and there were no customers there. Indication of other issues going on there.Drive the extra distance and go to Stockbridge. Totally different atmosphere and level of professionalism there.
I am so thankful that a friend recommended me to Real Health Medical. Several staff are helping me on a very scary and complex health journey. They are committed to getting to the root of the problem and never give up assessing my symptoms and labs to make a plan for my care. We cover a lot at my appointments and I always feel heard and validated. Thank you very much for caring and never giving up on trying to help me get better. God bless
As an Integrative Behavior Professional and Addiction and Brain Health Specialist, I am so grateful and thankful for the integrity and excellence that is displayed through the staff and services offered at Real Health Medical. Dr. Rhett Bergeron is an esteemed medical doctor that is truly iconic. His level of care, empathy, compassion and EXPERTISE is beyond the call of duty. His committment to his clients is evident as he has made himself available after hours on phone calls on several occastion. Dr. B and Real Health Medical is truly a much needed service in our community and I know has impacted and optimized the lives of so many. Thank you guys for bringing hope in a space that is MUCH NEEDED. God Bless you guys.
Real Health Medical has faithfully been caring and compassionate during a challenging time with a family member. They maintain integrity, excellence, and an element of humanity that is missing in this industry. Thankful for your patience with my family member and with our situation. Dr. Bergeron and his staff are iconic. Thank you for the incredible services and kindness that you provide. Looking forward to continued service and referring many to this invaluable service. Thank you Dr. Bergeron for all you do. And Lyn! and Staff!
Real Heath Medical is top notch. Molly is our family PA. To say she and the whole staff at RHM, go above and beyond what is expected is an understatement. The level of care Molly has given to each of my family members, 2 college age daughters with hormone issues, a husband for yearly health check ups and myself going through menopause dismissed by other drs, has far surpassed anything in we have gotten in the traditional medical sector. The appointments are not rushed, Molly takes times to go over blood work, make suggestions, talk though specific issues and really help get to the bottom of what's going on. I feel like Molly is our own personal PA and knows and cares for each one of us. My daughters have no hesitation reaching out to her about anything concerning them and Molly is quick to respond even from afar. Molly has built such a great relationship with them allowing them to advocate for their health and wellness outside "traditional" medicine.Real Health Medical and the entire staff offer first class medical care without just writing a RX for a problem but getting the root of the cause a treating you from there. First Class medical care that puts the person first not the bottom line.
This is the response I received from the doctor. I emailed at least 12 times and called 7 times to get an appointment. Their staff either does not answer the phone or respond with full information on emails. I will not be blackmailed. I thought doctors took an oath to do no harm. It looks like they can ignore patient requests. The only outlet I had was to write a review. Now I am switching to another doctor and have at least three months without hormones. What a shame."Initial Visit with labs prior 4/2022.Follow up visit 7/2022 with recommended labs to follow (completed labs but never did a follow up to review results)Per office staff communication - Pt requests for RXs to be refilled without any apparent follow up appts / sending multiple emailsTo move forward with an appt, follow up to review the 7/2022 labs should be completed to adjust treatment plan accordinglyIf she would like to continue to be a patient here, the 1 star Google review needs to be removed per Dr. . Once this is done, OK to book patient for in person or phone 30min follow up for lab review and to fill any needed RXs if appropriate during appt time"
Real Health Medical focuses on the root cause of health issues. Molly has been exceptionally warm and effective in treating my son for POTS symptoms/Mast Cell Activation Hives and my own chronic fatigue/Lyme. She has been open to dialog always, extremely caring and on the cutting edge with treatment options. I have been to functional doctors for many over the years with no real change to my well-being. Real Health Medical is the first practice to move me towards real health after years of chronic life impairing health issues. The IV nurses are amazing as well. Soo grateful to have found this gem.*** Pro tip to get scheduled email the front desk and ask for a call back. This office is busy for good reason! ***
I really wanted to love Real Health Medical. I was referred by a friend who really trusted in the providers there. I don't want to go into detail or call out specific people by name, but I will say the following, even getting someone to contact you about scheduling your first appt is a hassle. 12-24 hours between email responses, to simple questions like "what do you have available on a Thursday". It took me days of back and forth to get my first appt scheduled. Overall my experience with Real Health Medical is as follows: there is zero follow through, poor communication, inaccurate data being presented as 'facts', unprofessionalism both in print (misspellings, contradictory dosages/frequency of medications on the printed out protocol they provide you with) and in behavior (verbally suggesting a link between my health issues and the covid vaccine... health issues that were present a year prior to covid, mind you. My provider thinking she was 20 mins late to our zoom call due to having "just gotten back from a manicure"... in reality she was ten mins early but thought our call was scheduled 30 mins prior to the actual appt time. Nonetheless, she seemed unbothered that she 'thought' she'd left me there waiting for her for 20 mins.) On numerous occasions, I had to send multiple emails asking the same questions, before anyone would get back to me. It took 9 days to even get a response (after three emails asking for the information) as to whether or not I could take one of my medications they were concerned about me taking on one of my consult calls. They had asked me to hold off until she could run it by the Dr later that day, and then I waited over a week while asking for guidance numerous times during that 9 day period. I have not experienced this degree of questionable healthcare anywhere else in my lifetime and quite literally would not feel comfortable sending any one I care about to this practice. Period. I have seen more than one provider at two locations, and I can confidently say that I would steer clear of this company and seek out advice from practices that put you with a nurse practitioner for health guidance. Google 'Lile Wellness Partners' for a better option.
Molly is awesome. The front desk called me and told me Leslie will take care of it. Leslie does NOT take care of it. Leslie is not accurate or thorough. I have been waiting a month for b12 and D3. Leslie said it’s Real Healths policy not to refill my prescriptions without a appointment. I had an appointment. Then Leslie said they can’t refill because I did not have labs. I had labs on 7/5. Infact, I have 3 of the 6 meds. Why can’t I get 2 vitamins? And the cortisol?
If you like someone that continuously sighs throughout your apppintment and a rude assistant to follow up with, then this is the place for you. If you can get past all the inaccurate information passed off as truth then look no further. It's a hard pass for me. So sorry I wasted my time and money.
Dr. Rhett was referred by a friend and he was great. Very knowledgeable when it comes to holistic health and healing. In today’s era of conveyer belt medicine, it’s rare to find a doctor who listens well and tries to get to the cause of the problem. Dr. Rhett gave a customized approach along with plan of action. I’m glad we finally found someone nearby who genuinely cares. Definitely recommend.
Highly recommend! The team at Real Health Medical were extremely polite and responsive. My wife and I requested a telehealth visit for an acute illness we were going thru, and we had our appointment an hour later, with prescriptions that day. I cannot express how grateful were are for Real Health Medical 🙏🏽
I so enjoyed speaking with Brandy. She was very helpful and thorough with the questions. That helped me be thorough with my answers. I look forward in us working together with the team for my healing.
It was a refreshing experience. From check in, to speaking with Dr. Bergeron, to blood work to check out. I felt respected with the timeliness and felt a true partnership with the doctor regarding my health.The staff is Top Notch! Worth every penny and evey second :) HEALTHcare for REAL!
Dr. Bergeron and the team at Real Health medical are awesome! They are professional, dedicated and caring. Creative and practical ideas and solutions. They take the time to listen and learn about you and your individual needs. I highly recommend them.
My experience could not have been better, as to : Excellent and comprehensive medical guidance; communicativeness, including succinctness and practitioner-listening.
Overall, really wonderful experience! They did a wonderful job of making me feel comfortable throughout my visit. I went for specific health reasons, and each person I met with did a wonderful job of speaking to ideas or theories that could help alleviate my health concerns. Excited to continue on this journey with them! (I did 4 out of 5 stars just because there were some things I wish I had known in advance - like how the labs I did were not until the end of the visit. Which it makes sense why they did it at the end, but would have been nice to know). Super minor, so overall great job!!!
Dr. Bergeron is the only doctor I know of that looks at the whole health situation and has a variety of tools and techniques. He really listens, makes you feel important and searches diligently to find answers to unique health situations. His staff are also very competent and customer oriented.
Very competent, caring, and responsive staff.Dr. Bergeron is well informed and offers alternative treatments that are effective and easier on the body-mind than many conventional ones.
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